Privacy Policy

Purposes of the Privacy Policy

This Privacy Policy outlines the categories of information we may gather when you access this Website, register an account with us, and/or utilize the services we provide, along with our practices for using and safeguarding such collected information.

To ensure your complete confidence in our management of Personal Data, we encourage you to carefully review and comprehend all provisions of this Privacy Policy. Specifically, when you access our Website, whether or not you proceed with registration, you shall be considered to accept, agree, undertake and confirm that:

You voluntarily and with requisite consent agree to share your Personal Data with us;
You will adhere to all provisions and restrictions outlined in this Privacy Policy;
You acknowledge that we may gather your information through your access to this Website, account registration with us, and/or utilization of our Services; you consent to any future amendments and modifications we may implement to our Privacy Policy;
You consent to being contacted by our divisions, affiliated entities and personnel regarding products and services that may interest you (unless you have specified your preference not to receive such communications).

Information Collected

When you utilize this Website, you consent to our use of cookies to monitor your activities and gather and retain all information you provide on this Website, including but not limited to your IP address, geographical location, and other relevant data.

Should you wish to access the services provided by this Website, you will need to complete and supply the following two types of information:

Identity Information. This information enables us to confirm your eligibility for membership registration on this Website. It encompasses but is not restricted to your full name, residential address, postal address, government-issued identification documents and their corresponding numbers that verify your identity, as well as any other information that assists us in confirming your identity (hereinafter referred to as 'identity information').

Service Information. This information allows us to communicate with you and deliver our services, including but not limited to your telephone number, fax number, valid email address, postal address, and information related to your debit card and/or other accounts (hereinafter collectively referred to as 'service information').

Additional Information. When you access this Website or utilize the services offered, we may gather additional necessary information through our designated communication channels or through other methods we deem compliant with relevant requirements, for purposes of enhancing Website functionality, improving your user experience and security, or as mandated by any court directive, applicable legislation, administrative regulation or directive from any competent governmental authority.

Should you navigate to any third-party website links featured on this Website or links from our third-party collaborators, you shall acknowledge and comply with the distinct and independent Privacy Policy of such third-party website. We assume no responsibility for the content and operations of such websites or partners.

If your Personal Data is situated within the European Economic Area ("EEA"), for Personal Data governed by the General Data Protection Regulation ("GDPR"), you possess a range of legal rights concerning the Personal Data maintained on our Website, including:

Access information regarding the processing of your Personal Data and retrieve the Personal Data stored on our Website. Please be aware that under certain circumstances, we retain the right to decline requests for access to copies of Personal Data (particularly information subject to legal professional privilege).

Request corrections if your Personal Data is inaccurate or incomplete, though you may need to supply copies of valid identification documents to verify the authenticity of your Identity Information, and we request your cooperation in this matter.

Request deletion of your Personal Data in specific circumstances. Please note that under certain conditions (such as for public interest, public health, or scientific and historical research purposes), we retain the right to preserve your Personal Data even upon your deletion request.

Lodge an objection to the processing of your Personal Data and request limitation of such processing in certain situations. Similarly, under specific circumstances, we retain the right to refuse your request even if you object or request restriction of your Personal Data processing.

Withdraw consent for your Personal Data. Should other legitimate grounds exist, we also retain the right to continue using or processing data without your authorization.

In accordance with GDPR requirements, beyond implementing comprehensive Personal Data protection measures, a Data Protection Officer (DPO) will assume full responsibility for safeguarding your Personal Data.

We will evaluate all requests and complaints received and provide timely responses. We may require you to supply valid copies of identification documents to fulfill our security obligations and prevent unauthorized data disclosure. We reserve the right to impose a reasonable administrative fee if your data access request is demonstrably unfounded or exceeds our obligations, or if you request additional copies of your Personal Data.

To enable the Services we offer to customers situated in the EEA, we require explicit consent for transferring Personal Data from the EEA to locations outside this area. If you are an individual located in the EEA and decline consent to such transfer, you will be unable to use Orange LTD and our Services. You will retain the ability to withdraw your virtual assets and fiat currency; however, all other functionalities will be deactivated.

How We Collect Personal Data

We gather your Personal Data through the following methods:

Information you supply directly when communicating with us;
Information we obtain from third parties, including third-party service providers;
Information acquired throughout our relationship and interactions with you;
Information gathered through your utilization of our Sites and Services;
Information obtained from publicly accessible sources.

Cookies

When you access our Website, we employ Google analytics through cookies to monitor our performance and evaluate online advertising effectiveness. Cookies are small data files transmitted to your browser and stored on your computer's hard drive. Cookies are only transmitted to your computer hard drive when you use your computer to access our Website.

Cookies typically record visitor browsing habits and preferences on our Website. Information collected through cookies consists of non-registered collective statistical data and does not include Personal Data.

Cookies enable the Website or service provider system to recognize your browser and capture and retain information, but cannot be utilized to extract data from your hard drive, obtain your email address, or access your Personal Data. Most browsers are configured to accept cookies by default. You may choose to configure your browser to reject cookies or to alert you when cookies are being loaded. However, disabling cookies in your browser settings may prevent you from accessing or utilizing certain Website functions.

Purposes of Information

We utilize the information we collect for the following purposes and in the following manners:

To deliver our Services through our Website;
To verify and authenticate your identity when accessing our Website;
To enhance and upgrade Website services (your information and feedback assist us in improving Website services, enabling us to respond more effectively to your service requests and support requirements);
To compile statistics regarding Website usage and conduct data analysis in collaboration with government agencies and public institutions;
To customize your experience (your information enables us to better address your individual needs);
To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or otherwise disclosed to any other company under any circumstances without your consent, except when expressly necessary for completing your requested transaction);
To send periodic emails (the email address you provide for order processing may be used to send information and updates regarding your orders, along with newsletters, updates, related product or service information, etc., that we may periodically send);
To communicate with you regarding account-related matters, including requesting additional information or documentation;
To implement security measures protecting your account, including without limitation, implementing two-factor authentication;
To evaluate your risk profile according to parameters we establish;
To identify and mitigate fraud risks;
To enforce and defend our rights;
To comply with applicable laws, regulations and/or directives from competent authorities;
To fulfill other purposes specified in this Website's Agreement and all lawful means adopted to satisfy such purposes.

We do not sell, trade, or otherwise transfer information or permit others to collect or use information; however, we may disclose and transfer your Personal Data under the following circumstances:

To our affiliated entities, trusted third parties who assist us in operating our websites, conducting our business, or delivering services to you, provided such parties agree to maintain confidentiality of such information.

When we determine that information disclosure is appropriate, required by applicable laws, regulations, rules or court orders or directives from competent authorities, and necessary for implementing our Website's policies and ensuring proper Website operation, or as necessary for related parties to provide services, or for protecting the rights, property or safety of ourselves or others.

However, your information will not be shared with other parties for marketing, advertising or other purposes. We have adopted international standards to prevent money laundering, terrorist financing and circumvention of trade and economic sanctions, which require us to conduct due diligence on our customers. This may involve utilizing third-party data and service providers which we will cross-reference with your Personal Data.

You acknowledge that we have the right to share your Personal Data with:

Members of our corporate group, including our subsidiaries, holding companies and entities under common control including their respective contractors, affiliates, employees or representatives;
Our service providers and other third parties who support us in delivering services to you;
Entities involved in any financing, acquisition or dissolution proceedings that require disclosing certain portions or all of our business or assets;
Law enforcement agencies and authorities, officers, regulators or other third parties to comply with any law, court order, subpoena or government request.

Protection of Personal Data

We implement appropriate physical, electronic, managerial and technical measures to protect and secure your Personal Data. We will make every reasonable effort to ensure that any Personal Data collected through our Website remains protected from interference by any unrelated third party. Security measures we may employ include but are not limited to:

Physical measures: Records containing your Personal Data will be stored securely in fault-tolerant secure storage facilities.

Electronic measures: Computer data containing your Personal Data will be maintained in computer systems and storage media subject to stringent access controls.

Managerial measures: Only properly authorized personnel may access your Personal Data, and these personnel must comply with our internal Personal Data confidentiality protocols.

Technical measures: Secure and adaptive encryption technologies such as Secure Socket Layer Encryption may be employed to transmit your Personal Data.

Other measures: Our network servers are safeguarded by appropriate firewalls and other suitable security mechanisms.

Should you become aware of any security vulnerabilities on our Website, please contact us immediately so we can implement appropriate corrective action promptly.

Notwithstanding the aforementioned technical and security measures, we cannot guarantee absolute security of information transmitted via the Internet, and therefore cannot provide absolute assurance that Personal Data you provide through our Website will remain secure at all times. We shall not be held liable for any loss or damage arising from or resulting from any incident involving unauthorized access to your Personal Data, and shall not be liable for compensation for such loss or damage.

Data Retention

We endeavor to maintain the relevance, reliability, accuracy, completeness and currency of the Personal Data we retain and to safeguard its privacy and security.

We retain Personal Data only for as long as reasonably necessary for the purpose for which it was collected or to fulfill any applicable legal or ethical reporting or document retention obligations. We will not maintain your Personal Data in a form permitting identification of the data subject longer than required for the legitimate purpose or purposes for which we initially collected it, including for satisfying any legal, accounting or reporting requirements.

To establish the appropriate retention period for Personal Data, we evaluate the quantity, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can accomplish those purposes through alternative means, and the applicable legal requirements. Under certain circumstances we will anonymize your personal information so it can no longer be associated with you, in which case we will utilize such information without additional notice to you.

Upon expiration of the retention period, we will securely delete or destroy retained data, and require our sub-processors or third-party suppliers to do the same.